What took so long? Read this article to find out.

Bluetooth and BLE

<aside> <img src="/icons/new-alert_blue.svg" alt="/icons/new-alert_blue.svg" width="40px" /> Bluetooth signal detected may have been too weak to trigger an alert.

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Bluetooth signal tends to be weaker and have a shorter effective range compared to WiFi and other RF. The further away from the sensor a bluetooth signal is, the more likely a that bluetooth signal strength is to fall below your HomeAware sensor’s “alert threshold.” Additionally, this is true when comparing to WiFi detection at the same distance and with the same sensitivity settings.

Bluetooth Low Energy (BLE) signal is even weaker! Therefore, it’s even more likely to fall below the “alert threshold” of your HomeAware sensor when at the same distance from the sensor as other standard bluetooth devices.

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Adjusting Alert Sensitivity

You can increase New bluetooth device alert threshold to get more of these types of alerts.

  1. From the Home Screen, tap More

  2. On the More Menu, tap Preferences

  3. Tap Sensitivity Settings

  4. Ensure that adjusting alerts individually is enabled.

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  5. Scroll down to the Something Interesting section

  6. Under New bluetooth device, tap more sensitive

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<aside> <img src="/icons/new-alert_blue.svg" alt="/icons/new-alert_blue.svg" width="40px" /> Related articles

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