Run into an issue while using Homeware? The steps below will walk you through the process of reporting an issue found within the HomeAware app.
Step 1
Log into your HomeAware app.
Step 2
Go to the *More* tab. Here, you will see additional settings and information about your account.
Tap on *Report Issue* and follow the steps.
Step 3
From this screen, you will choose from the list of options that best fits the description of the issue you are experiencing.
You can also submit a feature request from this screen.
**If you are having a Device Detection issue, we recommend you provide your router manufacturer and model number.
Step 4
Once completed tap the *Send Feedback* button to submit your request. You will receive a confirmation email shortly after your request has been submitted.
<aside> ℹ️ You can access your submitted support tickets through the HomeAware Support Portal. Just click ‘Requests’ in the upper right-hand corner.
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