This article will walk you through the process of submitting a request, identifying a bug, or giving feedback to HomeAware.

Instructions

Step 1

Log into your HomeAware app.

Step 2

Go to the More tab. Here, you will see additional settings and information about your account.

Tap on Contact Support and follow the steps.

Step 3

From this screen, you will choose from the list of options that best fits the description of the issue you are experiencing.

You can also submit a feature request from this screen.
**If you are having a Device Detection issue, we recommend you provide your router manufacturer and model number.

Step 4

Once completed tap the Send Feedback button to submit your request. You will receive a confirmation email shortly after your request has been submitted.

<aside> ℹ️ You can access your submitted support tickets through the HomeAware Support Portal. Just click ‘Requests’ in the upper right-hand corner.

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