This article will walk you through the process of submitting a request, identifying a bug, or giving feedback to HomeAware.
Step 1
Log into your HomeAware app.
Navigate to the More tab, where you'll find additional settings and important account details.
Tap on Report Issue and follow the steps.
Step 3
From this screen, select the option that best describes the issue you’re experiencing.
You can also submit a feature request directly from this menu.
💡 Tip: If you're experiencing a Device Detection issue, we recommend including your router manufacturer and model number to help our team troubleshoot more effectively.
Step 4
Once you've completed your request, tap the Send Feedback button to submit it.
You’ll receive a confirmation email shortly after your submission. 📩
<aside> ℹ️ You can access your submitted support tickets through the HomeAware Support Portal. Just click ‘Requests’ in the upper right-hand corner.
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