Your Halo Connect has 2 LED indicator lights that can help inform you on the status of your sensor. Here is a guide to what the colors mean:

Bottom Light:

🔵 Solid Blue - your sensor is powered on

⚫ Not Lit - your sensor is not powered

Top Light:

🟢⚫ Flashing Green - your sensor is in setup mode

🟢 Solid Green - your sensor has been set up and is working normally

🔴⚫ Flashing Red - your sensor is updating to the latest firmware

🔴 Solid Red - your sensor is not connected to a Wi-Fi network

If you do not see these lights (e.g., no blue light when plugging in your sensor, no green light when setting up), there may be a problem with your sensor hardware. You can contact [email protected] for a replacement or for more assistance.

Related FAQs

What do I do if my sensor arrives damaged?

Who can I contact if I need more help?