When setting up your HomeAware sensor, it will automatically connect to the same WiFi network as the phone you are using to set it up. Make sure you have your WiFi password on hand, and that your phone is connected to the network on which you want to use your sensor.

To check your phone’s WiFi network, follow these instructions:

What Network is my iPhone on?

What Network is my Android on?

Some tips:

🔹 We recommend you set your sensor up on the network used by most people in your house.

🔹 If you have both a 2.4 GHz and a 5 GHz version of your home network, you will need to ensure that both have the same name.

🔹 This process varies by router model, but you can follow these steps to get started.

🔹 If you are encountering Error 912 during setup, a difference in network names is most likely the cause!

Related FAQs

How do I find my WiFi password?

What WiFi network is my sensor on?

Who can I contact if I need more help?