🔹 First, make sure your device is connected to the same WiFi network as your sensor.

What Network is my iPhone on?

What Network is my Android on?

🔹 Alternatively, your sensor may have detected your device, but still be gathering information such as the device name. You can try searching for it in the devices list by MAC address or IP address.

Find Your Device Via IP or MAC Address in the HomeAware App

🔹 When you first set up your HomeAware sensor, it can take a few minutes to detect all the devices in your home. If your device isn’t automatically detected when creating a new profile, try going back to the profile creation page and waiting for a minute before trying again. You can also refresh the Device List by pulling down and releasing.