🔹 Getting Started

What do I need before beginning my HomeAware onboarding?

What do I do if my sensor arrives damaged?

Where can I download the HomeAware app?

What location is best to place my HomeAware sensor?

What do the LED colors on my Halo Connect sensor mean?

Why didn’t I receive a verification email?

Why is my account verification link expired?

How do I check the boxes on the Permissions page?


🔹 Network

How do I find my WiFi password?

What if I have multiple networks in my home?

How do I connect my sensor to a WiFi network?

What is a MAC address?

What is Private Address or Randomized MAC Address?

How do I disable Rotating / Private MAC Address?

How do I find my router’s IP address?

What WiFi network is my sensor on?